Cancellation Policy

1. Cancelling an Order

If you wish to cancel an order, please contact us as soon as possible at info@sinlesssweets.co.za.

Please include your order number, full name and the reason for your cancellation request.

We will confirm whether your order can be cancelled and advise you of the next steps.

2. Orders Not Yet Dispatched

If your order has not yet been dispatched, we will make reasonable efforts to stop processing it.

Where cancellation is accepted and a refund is due, we will process the refund in accordance with applicable South African law and our Refunds and Returns Policy.

Please note that cancellation may not be possible once an order has been packed or handed over to the courier. However, this does not affect any cancellation or other rights you may have under applicable law.

3. Orders Already Dispatched

If your order has already been handed to the courier, we may be unable to stop the delivery.

Please contact us before refusing delivery or arranging to return the parcel independently. We will advise you on the available options.

Any return shipping costs and refund arrangements will depend on the circumstances of the cancellation and the requirements of applicable law.

4. Statutory Cancellation Rights

Sinless Sweets respects consumers’ rights under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and other applicable South African legislation.

Under section 44 of ECTA, certain electronic transactions may be cancelled within seven days after receiving the goods, subject to the statutory exceptions and requirements.

These exceptions include specified foodstuffs and goods likely to deteriorate or expire rapidly. Whether an exception applies depends on the product and the circumstances of the transaction.

Other statutory cancellation or refund rights may apply in circumstances such as non-delivery within an agreed or legally applicable period, or where goods are defective or do not comply with applicable consumer-protection requirements.

Nothing in this policy excludes, restricts or waives a consumer right that cannot lawfully be excluded.

5. Orders We Cannot Fulfil

Occasionally, a product may become unavailable after an order has been placed, or another genuine issue may prevent us from fulfilling an order.

If this happens, we will contact you as soon as reasonably possible and explain the available options.

We will not substitute a different product without your agreement. Where we cannot fulfil a paid order, we will arrange an appropriate refund as required by law.

6. Refunds for Cancelled Orders

Where a cancellation is accepted and a refund is due, the refund will generally be processed using the original payment method, where practicable and lawful.

The time it takes for the funds to reflect in your account may depend on your bank or payment service provider.

Any refund deadline prescribed by applicable law will take precedence over our internal processing arrangements.

Where the law requires a monetary refund, we will not substitute store credit without your agreement.

7. How to Request a Cancellation

To request cancellation, email info@sinlesssweets.co.za with the subject line Order Cancellation Request.

Please provide:

• Your full name.
• Your order number.
• The product or products you wish to cancel.
• The reason for your request.

We will review your request and respond with confirmation or further instructions.

8. Contact Us

For cancellation enquiries, please contact:

Sinless Sweets (Pty) Ltd
Email: info@sinlesssweets.co.za
Website: www.sinlesssweets.co.za

We aim to handle cancellation requests fairly and in accordance with applicable South African law.

Last updated: 23 October 2026