Terms & Conditions
1. Introduction
Welcome to Sinless Sweets.
These Terms and Conditions govern your use of www.sinlesssweets.co.za and purchases made through our online store.
The website is operated by Sinless Sweets (Pty) Ltd (“Sinless Sweets”, “we”, “us” or “our”), a South African business selling confectionery and related products, including sugar-free and no-added-sugar sweets, chocolates, cookies, dessert sauces and other treats.
By accessing our website or placing an order, you agree to these Terms and Conditions, subject to your rights under applicable South African law.
Nothing in these Terms and Conditions excludes, restricts or waives any consumer right that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the Protection of Personal Information Act 4 of 2013 (“POPIA”), or other applicable legislation.
2. Eligibility and use of the website
You agree to use our website lawfully and provide accurate information when placing an order.
You must not misuse the website, interfere with its operation, attempt unauthorised access, or submit fraudulent orders or payment information.
We reserve the right to take reasonable action against fraudulent activity or misuse, subject to applicable law.
3. Product information
We aim to ensure that product descriptions, images, prices, ingredients, pack sizes and other product information are accurate and current.
Product images are for illustrative purposes where indicated. Actual packaging, colours or presentation may vary because of manufacturer updates or changes to product packaging.
Customers should read the ingredient list, allergen declarations, nutritional information and product label before consumption.
Descriptions such as “sugar-free”, “no added sugar”, “vegan”, “gluten-free” or “dairy-free” apply only where expressly stated for the relevant product. These terms are not interchangeable, and no product should be assumed to meet a particular dietary requirement unless the product information confirms it.
Products may contain allergens or be manufactured in facilities that handle allergens. Customers with allergies or specific dietary requirements should contact us before ordering if the published product information is insufficient.
Our products are food items and should be stored according to the instructions on the packaging.
4. Prices and payment
All prices are displayed in South African rand (ZAR) unless expressly stated otherwise.
The price applicable to an order is the price displayed at checkout when the order is placed, subject to correction of genuine pricing errors as permitted by law.
Delivery charges will be displayed during checkout before payment is completed.
Payment must be successfully completed through the payment methods made available at checkout. Our payment processing may be facilitated by Payfast, Ikhokha or another payment service provider displayed on the website.
We do not intentionally collect or store full payment card details on our own systems where these are processed by an external payment provider. Payment information is handled in accordance with the applicable provider’s processes and our Privacy Policy.
An order confirmation acknowledges receipt of your order. It does not override any applicable statutory rights or our obligations if a product is unavailable, incorrectly priced or cannot be supplied.
5. Orders and availability
All orders are subject to product availability and successful payment.
We may contact you if an item is unavailable, a delivery detail requires clarification, or an order cannot be fulfilled as placed.
If we cannot supply a paid order, we will notify you and offer an appropriate solution, including a refund where applicable. We will not substitute a different product without your agreement.
If an order must be cancelled because of a genuine pricing or stock error, we will communicate the issue promptly and arrange any refund required by law.
6. Delivery
Our current estimated delivery timeframe is 2–5 business days, subject to the delivery arrangements selected at checkout and the confirmation required in our Delivery Policy.
Delivery fees start from R80. Orders qualifying for our free-delivery offer receive free delivery when the applicable conditions are met.
The applicable delivery charge and any free-delivery qualification must be displayed clearly before checkout is completed.
Delivery timeframes are estimates and may be affected by courier capacity, public holidays, severe weather, incorrect addresses or other circumstances outside our reasonable control. We will communicate material delays when we become aware of them.
These circumstances do not remove any rights you may have if we fail to deliver within an agreed or legally applicable period.
Customers are responsible for providing a complete and accurate delivery address and contact number. Any additional costs caused by an incorrect address, failed delivery or requested re-delivery will be communicated where applicable and may only be charged on a lawful basis.
7. Cancellations, returns and refunds
Our Cancellation Policy and Refunds and Returns Policy form part of these Terms and Conditions.
Requests will be assessed individually, taking into account the nature of the product, its condition, food safety considerations, the reason for the request and applicable law.
Nothing in our policies prevents a customer from exercising statutory rights relating to defective, unsafe, damaged, incorrectly supplied or otherwise non-compliant goods.
Certain food products may be excluded from particular change-of-mind cancellation rights under applicable legislation. Such exclusions do not remove statutory remedies that apply to defective or non-compliant products.
8. Promotions and discounts
Promotional offers are subject to the specific conditions communicated with each offer.
Unless expressly stated otherwise, promotions cannot be exchanged for cash and may not be combined with other offers.
We will clearly communicate any relevant expiry dates, minimum spend requirements, product exclusions or redemption limits.
Nothing in this section permits us to disregard applicable consumer-protection requirements.
9. Intellectual property
Website content, branding, logos, photographs, designs, text and other original materials owned by Sinless Sweets may not be reproduced, distributed or commercially exploited without our prior written permission, except where permitted by law.
Third-party brand names, trademarks and product images remain the property of their respective owners.
10. Website availability and errors
We aim to keep our website accurate, secure and available. However, we cannot guarantee uninterrupted access or that every feature will always operate without error.
We may perform maintenance, update products or make reasonable changes to the website.
Nothing in this section excludes liability that cannot lawfully be excluded.
11. Privacy
We process personal information in accordance with our Privacy Policy and applicable South African data-protection law.
Please read our Privacy Policy to understand how personal information is collected, used, stored and shared.
12. Complaints and disputes
If you have a concern about an order, please contact us at info@sinlesssweets.co.za with your order number and a description of the issue.
We will make reasonable efforts to resolve complaints fairly and promptly.
Where appropriate, consumers may approach a competent South African consumer-protection body or other authorised dispute-resolution forum. Nothing in these Terms and Conditions removes a consumer’s lawful right to seek assistance or relief.
13. Changes to these Terms
We may update these Terms and Conditions when our business practices, website or legal obligations change.
The latest version will be published on our website with its updated effective date. Changes will not retrospectively remove rights that have already accrued to consumers.
14. Governing law
These Terms and Conditions are governed by the laws of the Republic of South Africa, subject to any mandatory rights or protections applicable to consumers.
15. Contact us
Sinless Sweets (Pty) Ltd
Email: info@sinlesssweets.co.za
Physical address: 51 Western Service Rd, Wendywood, Sandton, 2148, South Africa.
Thank you for shopping with Sinless Sweets.