Privacy Policy

Welcome to Sinless Sweets. We value your privacy and are committed to protecting your personal information.

Last updated: 23 October 2026

1. Our Commitment to Privacy

Sinless Sweets respects your privacy and is committed to protecting your personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit www.sinlesssweets.co.za, browse our online store, place an order, contact us or interact with our marketing communications.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable law.

2. Who Is Responsible for Your Personal Information?

The responsible party for personal information processed for the purposes described in this policy is:

Business name: Sinless Sweets [Sinless Sweets (pty) Ltd]
Website: www.sinlesssweets.co.za
Email: info@sinlesssweets.co.za
Telephone: +27 84 786 0638
Physical address: 51 Western Service Road, Sandton, South Africa.

3. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact information

• Full name
• Email address
• Telephone number
• Billing and delivery address

Order information

• Products purchased
• Order number and purchase history
• Order status and delivery instructions
• Refund, return and customer-service records

Payment information

Payments may be processed by third-party payment service providers. We may receive transaction confirmations, payment status and transaction references. Full payment card details are generally handled by the relevant payment provider rather than stored by us, depending on the payment method and configuration.

Technical and website information

• IP address
• Browser and device information
• Pages visited and interactions with our website
• Cookie identifiers and related analytics information, where applicable

Marketing information

• Marketing subscription status
• Communication preferences
• Records of consent, objections and unsubscribe requests, where applicable

Please do not provide sensitive personal information unless it is necessary and there is a lawful basis for processing it.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

• Browse our website or create a customer account.
• Place an order or complete checkout.
• Subscribe to promotional emails or other marketing communications.
• Contact us with a question, complaint or request.
• Request a return, refund or other assistance.

We may also receive relevant information from payment providers, delivery companies, website hosting providers and other service providers when necessary to provide our services or operate our business.

Certain technical information may be collected automatically through cookies and similar technologies, depending on the tools enabled on our website.

5. Why We Use Your Personal Information

We may use personal information for the following purposes:

• To process, confirm and fulfil your orders.
• To process payments and address payment-related queries.
• To arrange deliveries and provide order updates.
• To manage customer accounts, returns, refunds and complaints.
• To respond to enquiries and provide customer support.
• To maintain accounting, tax and other business records.
• To detect and prevent fraud, unauthorised activity and security threats.
• To maintain and improve our website, products and customer experience.
• To send promotional communications where legally permitted.
• To comply with applicable legal and regulatory requirements.

We will process personal information only where there is an appropriate lawful basis and will not use it for unrelated purposes without a lawful basis under applicable law.

6. Lawful Basis for Processing

Depending on the circumstances, we may process personal information where:

• It is necessary to perform a contract with you, such as fulfilling an order.
• We are required to comply with a legal obligation.
• Processing is necessary for a legitimate interest, provided your rights and interests are appropriately considered.
• You have given consent where consent is required by law.
• Another lawful basis recognised by applicable law applies.

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

7. Sharing Personal Information

We do not sell customers’ personal information.

We may share relevant personal information with trusted service providers where necessary to operate our online store and fulfil our obligations. These may include:

• WooCommerce and our website hosting or maintenance providers.
• Payfast or other payment service providers used on our website.
• Courier companies and delivery service providers.
• Email, customer-service and business communication providers.
• Website analytics, advertising, security and fraud-prevention providers, where used.
• Accountants, auditors, professional advisers or public authorities where appropriate or legally required.

These parties may process personal information on our behalf or in accordance with their own applicable privacy obligations. Where required by law, we will implement appropriate safeguards and contractual measures for service providers processing personal information on our behalf.

8. Transfers Outside South Africa

Some of our website, hosting, payment, analytics or communication providers may store or process personal information outside South Africa.

Where personal information is transferred to another country, we will take the steps required by POPIA to ensure that the transfer is lawful and that the necessary protections are in place.

The countries involved will depend on the service providers and technologies actually used by our business.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality and improve your shopping experience.

These technologies may be used to:

• Keep shopping-cart and checkout functions working.
• Maintain customer account sessions.
• Remember preferences.
• Understand website traffic and usage.
• Measure marketing performance or support advertising, where applicable.

You may be able to manage or disable cookies through your browser settings and any cookie preference tool available on our website. Disabling certain cookies may affect shopping-cart, account or checkout functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

The specific cookies and tracking technologies used depend on the tools installed and enabled on our website.

10. Marketing Communications

We may send promotional emails or other marketing communications where permitted by applicable law and in accordance with relevant consent and direct-marketing requirements.

You may unsubscribe by using the unsubscribe link provided in a marketing email, where available, or by contacting us at info@sinlesssweets.co.za.

Unsubscribing from marketing communications will not necessarily stop essential service messages, such as order confirmations, delivery updates, payment notifications or refund communications.

We will not treat the placement of an order as automatic consent to unrelated promotional communications where the law requires separate consent.

11. Protecting Your Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration or misuse.

Depending on our systems and service providers, these measures may include access restrictions, secure connections, password protection, software updates, backups and the use of reputable payment service providers.

Although we take reasonable steps to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Where a security compromise occurs, we will take appropriate steps and comply with applicable legal notification requirements.

12. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required or permitted by law.

Order, financial, accounting and tax records may need to be retained for statutory periods. Customer-service correspondence, marketing preferences and technical information may be retained for different periods depending on their purpose.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to applicable legal obligations and any other lawful grounds for retention.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate, incomplete or outdated information.
• Request deletion or destruction of personal information where legally appropriate.
• Object to certain forms of processing where permitted by law.
• Withdraw consent where processing relies on consent.
• Object to or opt out of direct marketing in accordance with applicable law.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise your rights, contact us at info@sinlesssweets.co.za and describe your request. We may need to verify your identity before acting on it.

We will handle requests in accordance with applicable law. Certain information may need to be retained where a legal obligation or other lawful basis applies.

14. Children’s Personal Information

Our online store is intended for people purchasing products through our website. We do not knowingly seek to collect personal information directly from children without complying with applicable legal requirements.

Where POPIA requires specific authorisation or additional protection for a child’s personal information, we will comply with the applicable requirements.

If you believe that a child has provided personal information to us in circumstances that require attention, please contact us.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment and delivery providers.

These third parties may have their own privacy policies and practices. We encourage you to review their policies before providing personal information directly to them.

We are not responsible for the privacy practices of external websites, subject to any responsibilities imposed on us by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

The latest version will be published on our website, together with the applicable update date.

17. Contact Us

For questions, complaints or requests relating to personal information, please contact:

Sinless Sweets
Email: info@sinlesssweets.co.za
Telephone: +27 84 786 0638
Website: www.sinlesssweets.co.za
Physical address: 51 Western Service Road, Sandton, South Africa.